Terms and Conditions


Disclaimer Notice
The information on this website is provided 'as is', with no warranty or representation of any kind, express or implied, including those of merchantability and fitness for a particular purpose, or arising from a course of dealing, usage or trade practice. Edible Photos by Sweet Kitty has made all reasonable efforts to ensure that information provided through this website is accurate at the time of inclusion, however it accepts no liability for any inaccuracies or omissions in this website. The information available on this site may be incomplete, out of date or inaccurate. For up to date information use the 'Contact' button. Edible Photos by Sweet Kitty reserves the right to make changes and corrections at any time without notice.
It is a condition of allowing you free access to the material on this website that Edible Photos by Sweet Kitty will not be liable for any loss or damage of any kind, including direct, indirect, special and consequential loss or damage of any kind, arising from the use of this information obtained either directly or indirectly from this website.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Terms of Business
  • All goods listed include vat at the rate of 20% where applicable.
  • Edible Photos by Sweet Kitty reserves the right to change prices without notice.
  • All goods will be dispatched as soon as possible, And take one to eight working days to arrive depending on delivery, product and service options. Where items are out of stock you will be advised and can decide whether to proceed with the order.
  • Damages or shortages must be notified to Edible Photos by Sweet Kitty within 48 hours of receipt.
  • Should a product develop a fault within its guarantee period, it may be sent back to Edible Photos by Sweet Kitty for repair.
  • When sending back any item the responsibility for the goods is remains with the buyer until we receive them back. Edible Photos by Sweet Kitty reserves the right to repair or replace any faulty product at their discretion.
  • Please note edible or foodstuff items are non-returnable if opened or used in anyway. Please be sure of what you purchase - if you are in doubt ask us before ordering.
  • Edible Photos by Sweet Kitty shall not be liable for any consequential loss of the customer whether this arises from a breach of contract or any other way.
  • In the event of cancelation we reserve the right to charge a handling fee to cover administrative costs or in some circumstances we may require a non-refundable deposit.
  • The otal liability for any claim howsoever arising shall not exceed the price of the goods supplied by Edible Photos by Sweet Kitty to the customer.
  • Edible Photos by Sweet Kitty will not be liable for any specific instructions set out in their manual and web site or in any documents accompanying the goods supplied. Every care has been taken to describe and show the goods accurately. Variations may occur in both design and specification as the manufacturers of the items improve their products.
  • Pictures on the website are for general illustration only and the product may vary from that shown.
  • About proofs. Colour re-production and brightness can differ from the electronic version of your proof.
  • About pre-cut cupcake discs and large circles. Due to the icing sheets manufacturing process the positioning of the discs on the backing sheet are not always uniform. Whilst we would never send you an edible picture with your picture overlapping the edge of the icing it is possible they could be slightly off centre by 2-3mm.
  • About print quality. Printing on moist icing with water based edible inks can sometimes cause very slight bleeding/blurring - not noticeable normally but very fine details such as very small text can be hard to read.
  • No employee of Edible photos by Sweet Kitty is authorised to waive our terms and conditions.
  • The customers statuary rights are not affected by any statement contained in the manual
  • Prices quoted online are for online orders only.
  • English law applies to all transactions
When referred to, a "working day " is classed as Monday to Friday 10.00am -5.00pm and Saturday 10.00am to Midday

Privacy Policy
We will use your contact details (your name, telephone and your e-mail and postal addresses) to provide any services requested by you and also to tell you about important changes to our business or the functionality of the website. These details will only be used by Edible Photos by Sweet Kitty to provide you with information about other services and products for the same purpose. Your details will not be passed onto any other party.
Payment
1. Payment must be made in advance before any goods are prepared or dispatched.
2. If you are placing an order through a company we may agree to credit terms, subject to receipt of a purchase order. A 50% deposit will be payable on acceptance of your order. Full payment must be made within 30 days of invoice date with no exceptions. Please contact us to make arrangements.
3. In some circumstances we may dispatch an order in receipt of an uncleared cheque.
Delivery
1. Orders accompanied by image, received by 4pm on working days (Monday to Friday excluding Bank Holidays) requesting same day service will be processed the same day. Orders not requesting same day service will be done in order of receipt within 3 working days.
2. Your image, will be delivered in accordance with your delivery instructions. First class post is advertised by Royal Mail as having a delivery expectation of 1-2 days and 2nd class as 3-5 days. Royal Mail do not guarantee this delivery expectation. Edible Photos by Sweet Kitty except no liability for late delivery. After 15 working days a claim can be made for non delivery.
3. When a guaranteed delivery option is selected, delivery is guaranteed (by Royal Mail) to arrive by a specified time on a specified day. When your order is dispatched you will be sent, by email, the tracking number of your order. You can use this number to trace your product using Royal Mail’s track and trace facility on their website: The Royal mail track and trace website link will be provided on the same email. Guaranteed services require a signature to enable delivery by Royal Mail, the customer will remain responsible for collecting the image from Royal Mail where Royal Mail have been unable to complete delivery due to customer not being present to sign for delivery.
In the event of late or non delivery Edible Photos by Sweet Kitty will only make a refund subject to the outcome and conclusion of the claim against Royal Mail.

By placing an order with Edible Photos by Sweet Kitty via the website, by telephone, or by any other medium you are agreeing to the aforementioned terms.